Grupo Mayan Customer Complaints Addressed
At Grupo Mayan, we do our best to make booking a vacation with us a simple and convenient process. Recently, we had some complaints from customers suggesting they are having some issues making reservations. Grupo Mayan wants our customers to know how much we value them, and we would like to clear up any problems our customers are having with our reservation process.
Some customers mentioned they had trouble making reservations through the appropriate website. These complaints come from users who are confused about making online reservations. This confusion among users is usually caused by navigating to the wrong website. Please go to www.mywebreservations.com to make online reservations. You must register to use the service, if you have any problems please contact us via phone at 1-800-292-9446.
In other complaints, people voiced displeasure about having to book reservations online. Grupo Mayan does offer telephone reservations for our customers if it is more convenient for them and this is our recommended way of contact. The number to call for Grupo Mayan reservations is 1-800-292-9446. By using either of these resources should help clear up any complaints associated with customers who are having trouble making reservations.
Some customers voiced problems booking reservations for the dates they wanted. GrupoMayan has many customers, and reservations must be made at least six months in advance to ensure the desired dates can be acquired. Remember, the sooner you book, the better the chances are that you will get the exact dates you want. Most of the complaints that mention issues regarding reservations can be resolved by making reservations well in advance.
We at Grupo Mayan value our customers, and are doing everything we can to correct all of the complaints we have received from customers having reservation issues. If you have a complaint about reservations, following the previous instructions can help resolve or totally eliminate most issues.
